INFORMATION SECURITY POLICY

1. Purpose and Scope

  • PapaFood recognizes and respects the confidentiality of individuals logging into PapaFood's website. This policy covers the personal information that PapaFood and its franchisees hold and presents the way that PapaFood and its franchisees want to use, manage and protect customers' personal information when Customers log in to PapaFood's website or place an order through PapaFood's website.

  • PapaFood may adjust this privacy policy whenever we feel necessary, so please visit the website regularly to update new information. This information security policy is effective from January 2020.

  • PapaFood may collect personal information from Customers including full name, address, landline and mobile phone numbers, email address, credit card content, and any other information requested by the Customer. Customers agree to provide us with this information. When Customers use the online ordering system, Customers need to answer additional requested information. This information makes it easier to distribute products to customers' homes quickly and easily. The online ordering system will also store information about customers' orders to help customers remember and reset the menu for the next purchase.

  • If PapaFood collects the Customer's personal information from others, PapaFood will take reasonable steps to notify the Customer. The Customer will be solely responsible for the security and storage of all service use activities. service under your registered name, password and email address. In addition, customers are responsible for promptly notifying website PAPAFOOD.NET of unauthorized uses, abuses, security violations, and retention of registration names and passwords by third parties to take measures. suitable solution.

2. Scope of information use

PapaFood may use personal information provided by Customers and process this information to provide goods and services to Customers. Typically, we will use this personal information in the manner desired by the Customer, including but not limited to any of the following purposes:

  • Introduce and provide baby food portions, the latest promotions to Customers or information about products and services that PapaFood considers beneficial to Customers.

  • Confirm order or confirm Customer registration status.

  • Send notifications about information exchange activities between Customers and PAPAFOOD.NET website.

  • Prevent activities that destroy the Customer's user account or activities that impersonate the Customer.

  • Contact, provide Customers with information about the company that Customers request and deal with Customers in special cases.

  • Determine the number of customers accessing PapaFood's website.

  • Notify Customers of changes on PapaFood's website.

  • Manage marketing research program.

  • Do not use Customer's personal information other than for confirmation and contact related to transactions at PAPAFOOD.NET.

3. Other policies

3.1 Information sharing

PapaFood will not provide any personal information of Customers to unrelated third parties so that third parties can use this information to market directly to Customers. PapaFood may use related companies to operate and maintain the application or for other purposes related to business operations, and these companies will receive Customer information to carry out such activities. request above. PapaFood has the right to share Customer's personal information in some cases where government agencies request information, for investigation purposes or other requests as prescribed by law.
Personal information that customers have registered on PapaFood's website or application may be shared with third parties:

  • Suppliers hired by us to provide certain services such as sending mail to customers.

  • To meet customers' purposes when registering personal information.

  • If the Customer agrees to share this personal information.

  • If the government requests to share the Customer's personal information.

  • If Customer's personal information is collected by a marketing unit, it will be provided to this marketing unit for research & marketing purposes.

3.2 Information storage time

The Customer's personal data will be stored until cancellation is requested or the Customer logs in and makes the cancellation. In all other cases, customers' personal information will be kept confidential on PapaFood's servers.
Customers have the right to check, update, adjust or cancel their personal information by logging into their account and editing personal information.

3.3 Collector/manager information

  • PAPAFOOD One Member LLC

  • Tax code: 0313052278

  • Adress: 84E Nguyen Dinh Chieu, Da Kao ward, District 1, Ho Chi Minh City, Vietnam

  • Tel: 0939745222

Customers have the right to send complaints to PapaFood's website or application management board. When receiving this feedback, PapaFood will confirm the information. In case the Customer's feedback is correct, depending on the level, PapaFood will take timely measures.

3.3 Commitment of protecting customer’s personal information

Customers' personal information on the website is committed to absolute confidentiality by PapaFood according to PapaFood's personal information protection policy. The collection and use of each Customer's information is only carried out with that Customer's consent, unless otherwise prescribed by law.
Do not use, transfer, provide or disclose to any third party the Customer's personal information without the Customer's consent. In case the information server is attacked by hackers resulting in loss of personal data of customers, PapaFood will be responsible for reporting the incident to the investigating authorities for timely handling and notifying customers.
Absolute confidentiality of all customer online ordering information, including digital accounting invoice information and documents on PapaFood. 
PapaFood management requires individuals when registering to purchase, to provide all relevant personal information such as: Full name, contact address, email, phone... and is responsible for legality. reason for the above information. PapaFood Management Board is not responsible nor will it resolve any complaints related to that Customer's rights if it considers that all of that Customer's personal information provided upon initial registration is inaccurate.